A Hostel Management System

A Hostel Management System Introduction INTI International University (IIU) is a private university located in Putra Nilai, Negeri Sembilan, Malaysia. It was previously known as INTI University College. INTI has grown monumentally over the years until 31 May 2010 when the Higher Education Ministry announced it has became the university status. (Wikipedia, 2010) In 1986, INTI opened its first college at Bangunan Sim Lim brickfields, Kuala Lumpur. It starts with only 37 students on it first enrollment. In 1989 the College was re-located to Jalan Sungai Besi, Kuala Lumpur. As the number of students continued rising, the INTI established a permanent campus in Subang jaya (INTI College Subang Jaya) and more campuses began built in Kuching, Sarawak, Kota Kinabalu and then Sabah. The main campus (INTI UNIVESITY COLLEGE) was completed 1998 in Putra Nilai. INTI has a total 9 campuses in Malaysia. INTI became part of Laureate International Universities (LIU) network in 2008 becoming the first Malaysian University to be chosen by the Laureate International Education Group. (New INTI, 2009) Nowadays, with the emergence of global economy and transformation of industrial economies, the information system and information technology become important within the business sector as the world keep changing with fast developed technology. Information technology and internet-based information systems are playing vital and expanding roles in business. IS can help all kinds of businesses improve the efficiency and effectively of their daily work and workplace collaboration. Information system and information technology are quite a necessary ingredient for business success in todays dynamic global environment. Besides, information system and information technology also applied by the education industry to conduct more of their work electronically. There is a need for the education institutions to apply the information system and information technology in their daily work to improve the workflows and reduce workloads. So, we would like to conduct a research of INTI International University Literature Review Hostel Management System As the topic mentions above Hostel Management System is software that is developed to help in managing various activities in the hostel. As is well-known, the education institutions are rapidly increasing for the past few years. Therefore, it leads to mushrooming of hostels for the accommodation of the students study in these institutions. And hence there is the appearance of Hostel Management System which helps with dealing the problem of managing hostel and avoid the problem when do it manually. (Muhammed Shaheer .K.A, Muhammed Shiras.A, Vinod Raj. R, Prasobh.G.V, April, 2009) Hostel management by manual way is tedious process, since it involves work load and time consumption. In this system, we can easily manage the hostel details, room details, student records, mess expenditure, mess bill calculation, easy way of room allocation and hostel attendance. Thus, there are a lot of repetition can be easily evaded which has reduced the data redundancy. (M. Deepika, A. Chitra, 2010) Reports in regard to the Room Availability, Room Allocation, Student Transfer and Evacuation are provided too. Functional Feature: Creation of Building and Block information. Provision of various room types (Single / Twin/Single with Air-con Room/Twin with Air-con Room). Room allotment to the student. Student checks in and check out. Monitoring Visitors and Guest register. Transfer of rooms. Room evacuation. (Hostel Management System, 2006) The Administrator can: 1. Allot different students to the different hostels. 2. Vacate the students for the hostels. 3. Control the status of the fee payment. 4. Edit the details of the students modify the student records. 1) Allotment of the hostels The officer must checks the certified application forms of the students obtained and verify it with the student database. If the students are found eligible then they are allotted to the hostel. 2) Vacating the room As the students course is over they will vacate their rooms. So it is required for the administrator to remove their records from the database tables. This part includes the option for the room vacation and the deletion of the particular record from the database. 3) Control status of fee payment As the students every semester need to make rent payment. So, the officer needs to process it and print out the invoice for students to pay rental in finance office. 4) Edit the details of students and modify the student records As the new student moves into hostel, the officer need edit the details of students and modifies the student records to make sure the data is updated. (Muhammed Shaheer .K.A, Muhammed Shiras.A, Vinod Raj. R, Prasobh.G.V, April, 2009) We can improve the efficiency of the system, thus overcome the drawbacks of Less human error Strength and strain of manual labor can be reduced Reduce data redundancy High security Data consistency Easy to handle Easy data updating Easy record keeping Backup data can be easily generated Figure 1: General functions of the Hostel Management System (HMS) (Hostel Management System, 2009) Library Management System Library Management System is an enterprise resource planning system for a library, used to track items owned, orders made, bills paid, and patrons who have borrowed. A library Management System has a relational database, software to support the database, and two graphical user interfaces. The system separate software functions into discrete programs which call modules. Example like: Acquisitions ordering, receiving, and invoicing material Cataloging classifying and indexing material Circulation lending materials to patrons and receiving them back Serials tracking magazine and newspaper holding OPAC public interface for users (Wikipedia,2010) Library Management System is small footprint software suitable for personal or individual libraries. It provides many functions to the users the control the flow of the library. Such as : Control the movement of books and other material and avoid loosing the same. Search if you have a specific book in your collection based on the title, author etc. Print the spine labels for the book. Find what a specific person has borrowed from you (Azhar Hussain, 2009) By development of the Library Management System help the librarians to manage the library well. It record clearly the transactions of the books daily of the library. These make the insurance of the book become higher. It is not easier to happen lost of books in the library anymore. E-library is also a part of the Library Management System. E-library system is a type of service which allows the users without stepping into the library, to read the books and conduct research at home, in the office, or at school, using the Internet. Service which enables users to effectively employ electronic data by using an in-library network .This is a new library service that applies rapidly advancing data processing technology and networking technology, and it is expected to become a highly convenient, epoch-making mode of service. (National Diet Library, 2010) E-library performs well. It features such as: Member features Search system which allows the users to search the book by typing the key words or author of the book. Book features Category management which allows librarians to add, modify, and remove categories form library resources database. Book borrow Return Check in features Booking management which allows the users to reserve library resources item. Report features Book borrow / return Analysis Report which view information about the real time analysis report. Miscellaneous Site Information which provide a simple site map and let people easy to access. (E-library system,2008) By the development of the E-library system, it provides both convenience between users and librarians. Users can check the book online by not stepping into the library. Users can also booking the book online. These save the time for the users. For librarians, it is easy to manage the category of the book and control the movement of the books. It brings the librarians an easy work. Figures 2 General function of the Library Management System (Library Management System, 2009) Analysis of the Company INTI International University Accommodation Office System: Hostel Management System (HMS) University background, history nature of business INTI International University (IIU) is an education institution that has been rapidly improving for the past few years. As the fast increasing student numbers, therefore, to accommodate part of the students studying in the institution, the INTI International University has had to build up more hostels in the campus. INTI International University, Nilai campus got 16 Halls of Residence named after great men who have contributed to the well-being of mankind. All these hostels at present are manage by the accommodation office. Internet connection, Wi-Fi, Resident Fellow, security, facilities and convenient stores are some of the facilities provided for the convenient of the students. Coin-operated washing machines and dryers are also available is every hall of residents. The INTI hostels have provided many kinds of room such as Single, Twin-sharing, Single with air-con and Twin with air-con. (New INTI, 2009) As is well known, the education institutions are rapidly increasing for the past few years. Therefore, it leads to mushrooming of hostels for the residence of the students who study in these institutions. As the world keep changing with the fast developed information system and information technology, there is a need for the education institutions to apply the information system and information technology in their daily work to improve the workflows and reduce workloads. Hence, there is system appears in managing hostels to avoid the problem when do it manually. System Development The Accommodation Office currently uses the system which is called Hostel Management System (HMS). This system is software that is being developed to help officers who work in accommodation office in managing various kinds of activities in the hostels. Hostel Management System (HMS) is one of the modules of the Total Campus Management System (TCMS). Unlike the Integrated Library Management Utility (ILMU), HMS is only a module. ILMU is a unique system that management the whole library which is same as the TCMS. TCMS is comprehensive workflow management systems that integrate and manage all key function of work progress. It increases the productivity with real time communication between the front office, administrators, and management. It consist reporting, accounting, financing, examination grade, etc. Hostel Module Hostel management module has features of efficiently and effectively managing the entire residential facility in the institute. It has reducing the staff paper works and improved workflows. This hostel module will keep the updated records of students, lodging, transfer room and other facilities. Hostel Management System (HMS) is a system which helps in managing various activities in the hostel. According to Miss Azlinda Binti Alias (Officer Accommodation Office), the previous system used in INTI is called Room Master. The older systems (Room Master) only perform three single functions for the hostel. That is check-out, check-in and booking. It didnt help the staff very much in the hostel. Many works that also need to do manually by the staff. It required more strength and strain of manual labor needed. For example, the staffs need to go to the finance office to get the list of students who enroll for the semester in order to do the check-in for them. It is because of lacking of data-sharing and availability between finance office and accommodation office. In the previous system, staffs in accommodation office need to record all kind of transactions and processes manually which involves more man power. There are many paper works and duplicate task in data entry. It is difficu lt to handle and store the data. Besides, there is also difficult to update the data while there is always got students move in and move out every semester. With the help of computerized information system, it can reduce the human errors. With the new system, it brings many conveniences to the staff. Thus, it has improving their efficiency and productivity in works. As the mention in above, Hostel Management System (HMS) is a sub module of the Total Campus Management System (TCMS). TCMS has improved communication and data-sharing between the departments in a collaborative environment. There is a link between HMS and TCMS which enable the staff in Accommodation office can access the information needed from the finance office. Yet, TCMS also control the access to data and information based on user roles which means that there is a control over information each user can view or edit. Staffs do not need like before do their work manually. Hostel Management System has helped the accommodation office in saving the human resource as compared to the previous system (Room Master). All the edited information or updated information will show in the HMS immediately. HMS has provides the best service to the accommodation office in managing daily workflows. Through the implementation of Hostel Management System, it has replacing manual system where it able the staff to complete the work more efficient and effectively. The system has helped in managing any problem occurring within the hostel accommodation and avoiding any problem when keying in the detail manually. Therefore, through the usage of this system, they can easily manage the room details, student records, room vacancy details, mess bill calculation, mess expenditure, allocation of room and hostel attendances. Besides, repetition can be easily avoided. It also has reduced that data redundancy and any inconsistency of data. The accommodation office uses Hostel Management System to key in all the details of the students who are staying in the hostels. This system is mainly used to do room bookings, check in and check out of the students and also the payment for the accommodation. Reports in regard to the room allocation, room availability, student transfer and evacuation are provided too. System Functions: Hostel Management System (HMS) has several functions which enable the staffs from accommodation office such as allocate students to the different hostels, reserve the room for the students, control status of rental payment and edit the details of the students modify the student records. Allocating students to the hostels The officers must check the details in an application form of the students and verify it from database to match the application of students. Therefore, when the students are eligible then they are allocated to the hostel. The officers will also allocate the room according the requirements of the students as there are different types of rooms are available. Vacating the room As the students have completed their course In INTI, they will be graduated and vacant their rooms. When the students vacant their room, the officer needs to check whether the room facilities have missing or broken down. If all facilities are completed, accommodation office will return the deposits to the students. Thus, the officers in accommodation office will have to remove the particular student details and records from the student database. This is to ensure there will not be the problem exists when the existing residents records coincide with previous residents. Control status of rental payment Every student who stays in the hostel has to make a rental payment every semester. The rental payment varies by the types of room available. As the students who need to book the rooms every semester, they need to pass up a form and get the invoice from the accommodation office. The officers need to key in details of the students as well as type of room that the student want, the system will eventually know how much the students has to pay for that particular semester for their chosen room. Lastly, the officer needs to process it and print out the invoice for the students to make their payments at the Finance Office. There is a link between the system of Finance Office and Hostel Management System. Besides, officers are also able to check any outstanding payments which have not been made by the students through the processing of the system. Editing the details of the student and modifying the students records As there are new students move into the hostels, they need to register themselves as a residents of the hostels. The officers need to key in the details of the new students who want to move in into the database. Therefore, the officers have to edit the details of the students and modify the student records to ensure the data is updated. Besides, this system also enable staffs of accommodation office to check whether the student have done their room booking or rental payments, it can also check whether if the students are staying in the hostels or not, and it can retrieve records of where the students have stayed before. Maintenance Maintenance of the Hostel Management System (HMS) will only do when the system facing the problem. The systems no need to have a check annually or quarterly. According to the officer of the Accommodation Office Azlinda Binti Alias, she says the system is not facing any serious problem until now. Regardless to the update, the system will have update when the Hostel Management System (HMS) doesnt meet the requirement of the Total Campus Management System (TCMS). In this point, Information System Office (INSO) Information Technology Centre (INTC) which is from the INTI International University departments will handle this update. The staff of the Accommodation Office only is the end user of the system. They dun know about the technical problem of the system. The entire problem will pass to INSO INTC to handle. Problem that Hostel Management System(HMS) having Future Plan There is a problem that Hostel Management System (HMS) is having. From the interview, we know that when the Total Campus Management System (TCMS) is giving a huge amount of staff is using, HMS will be affected. Example like, when the TCMS is jamming because of many people is using its, HMS cant send or received the information from the TCMS. The staffs have to wait the TCMS recover only they can do their works. Future plan of the Accommodation Office is to create an E-service for the residents of the hostel. The E-services will provide residents an on-line booking room functions. Residents do not need like before do their room booking manually. But due to some problem they are considering, the panning is still waiting to approve. The problem they are considering have many, one of them is they are considering that now a day residents computer skill is very good. They finding a good security for the E-services to provide the system will be hack by the residents. INTI International University Library System: Integrated Management System Utility (ILMU) University background, history nature of business Tan Sri Abdul Majid Library was established in April 1998 with the opening of the INTI International University, Nilai campus. It has grown and developed over the years and now is located at the universitys new wing known as the Learning Resource Center. The Library serves a growing academic community, at present some of 6,000 members, who are mainly staff and students of INTI International University. The Library currently has a collection of approximately 90,000 items comprising of materials in various formats such as monographs, serials and multimedia. The INTI International University Library, standing as the heart of the campus, will continue to develop into a dynamic resource center by providing the intellectual needs for its academic community. (TSAM Library, 2009) Libraries have traditionally played a role of physical store or housing print materials. The accessibility of the web has seen shift the position of library. Records describing local print materials now sit side by side with records providing links to external web resources. Nowadays, the world keep changing with fast developed technologies, people are more easily to access information online. The scope of what a library system describes has broadened in a way with exceeding the expectations of its digitally-literate end-users. Libraries are constrained in the amount of investment they can make on new systems. The role and function of the library are changing and developing, especially in relation to the provision for collection and circulation, resource discovery, ownership and control, and access to resources. Enhancing usability and accessibility for an increasingly diverse user community is important for library. It demonstrates clearly that how the growth of system developments to deal with the changes of electronic information and its impact on information. System Development The INTI library currently uses the system that is calling Integrated Library Management Utility (ILMU). This system helps library in managing daily operation that has reduced librarians daily workloads. Before applying ILMU, all works and processes were done by manually which is wasting times and resources. According to Puan Hafsah Zainuddin( Chief Library), during that time, INTI is small institution, the capital is no enough, people who work in library had to record purchasing, collection, borrowing, returning matter by manually and key into system which is wasting time and inconveniently. It causes the problem of when managing data which is massive as u can image with thousands collection which need to be done manually. There is also causing the existence of human error which we cannot avoid but we also cannot say that with the use of system this problem can be solved. There is why library investing in Integrated Library Management System Utility (ILMU) which has helped in reducing workflow and improve efficiency and providing convenience to both librarians and users of it. It record clearly the transactions of the books daily of the library. The Integrated Library Management Utility (ILMU) is a kind of Library Management System with the characteristic of having a relational database, software to support the database, and two graphical user interfaces. Its key value to library is its ability to offer a catalogue and to manage workflows. It is also seen as the most cost effective way to handle infrastructure tasks such as acquisitions, cataloguing and circulation. ILMU have developed in association to technical advances and user requirements, mainly in developing electronic interfaces, refining standards and access protocols, purchasing and acquisition processes and cataloguing systems. System Functions The system separate software functions into discrete programs which call modules like Circulation Module, Cataloguing Module, Acquisitions Module, Serials Module and Reporting Module. Circulation The Circulation Module enables the library in controlling inventory, managing patron information, payments, and circulation transactions (borrowing and returning). The module has a feature that user-friendly structure that includes customizable menus and mnemonic keys for quick access to frequently used functions. Cataloguing The Cataloguing Module has a feature that a graphical text editor, classifying and indexing material, bibliographic file management en powerful tools to handle bibliographic descriptions. In the modules data dictionary, the library can also define other formats in order to provide access to multiple databases. Acquisitions The Acquisitions Module enables the library to fully manage the ordering process with completely integrated with the other V-smart modules. The Acquisitions Module has a characteristic of broad fund management and control functionalities, flexible print options, multiple order types, receiving and invoicing materials. Serials The Serials Module is linked directly to the Acquisitions Module for the library to manage all financial aspects of serials orders and subscriptions (journals, newspapers, bulletin and magazine). The Serials Module is use to monitor monthly transactions- the flow of journals, payments and record. Yet, there is a little of serials in library because of the availability of journals online that can help INTI library to save the cost of buying it. Reporting The Reporting Module can generate the standard reports and flexible output options. The library can directly obtain system information such as collection details and financial data. The reports such like number of hold placed, number of hold filled, bibliographic records with holds, items-level holds, missing items, the volume of material in a given library at any point in time, based on new acquisitions, items on the shelf, and items out in circulation, with the ability to break down volume in categories. E-Services Support Systems E-Services Support Systems provides users check and access information about the collection themselves easily and conveniently with electronic information environment .via the Online Public Access Catalog (OPAC) also available in the library for users to search for any library items on the shelves which has reduced the work of librarians that have to deal with the inquiries of books by students. Renewal and reservation can be made online through OPAC/Web OPAC and at the circulation counter. Diagram shows that the module of the Integrated Library Utility System (ILMU) . INTI University Library follows the Library of Congress system of Classification. The classification is as follows: Class Letter Main Class A General Works B Philosophy, Religion, Psychology C Auxiliary Sciences of History D History (General) and History of Europe EF History: America G Geography, Anthropology, Recreation H Social Sciences J Political Sciences K Law L Education M Music and Books on Music N Fine Arts P Language and Literature Q Science R Medicine S Agriculture T Technology U Military Science V Naval science Z Bibliography, Library Science, Information Resources (General) Maintainence of The System The maintainence of the library system will do every quartery a year. The maintanence of the system can devided to three stages : 1st stages- Under this stages, the librarians will fixed the system theirselves. They will check the system performance and solve the problem when it happen system error. 2nd stages- At this stages, the problems cant solve by the librarians. They will contact to the company, and the staff of the company will give instuctions to the librarians to solve the problems. 3rd stages- In this stages, the may have a serious problems occur by the system. The staff of the company will come to INTI library and solve the problems. Besides that, the library system also need to updated. The company will help the INTI library update the system. All updated data are free in charge. With the system updated, the company also provide a traning program to the librarians in order to learn how to use the updated system. They will anually send a schedule to the INTI library to inform they when to go for the training. Beside update, the company will also introduce some new module to INTI library. Then the chief of the library will make a decission wheter to buy the module or not. During the interview, the chief have mention that she trying to adopt a new module to the library. The new module functions self-service borrow book. Student can borrow the book through the system without go to the counter. The destination is to reduce the staff worker in the library to reduce the cost. E-library E-library system is the most current system that INTI library is using. The system is only allows in the campus. If the student use this system in their home or outside this campus, they will not able to sign in this pages. The aim is to prevent the public hack into the system. There are no securities in this system. Anyone from outside who get the account of the INTI student would able to log in to the system and borrow the book.The system provide many function which it is all link to the Integrated Library Management Utility system ( ILMU). The development of e-library system bring convience to both the student and librarians. The function of the system is to allow student to check the information of the book that they want. The system link through to the ILMU and will tell them the status of the book that student want to borrow. Student no need waste the time go to the library. It saves a lot of time. Student can also reserve the book that they want to borrow. When student reserve the book. The ILMU system will record the student account and the book that student want to borrow. This will help the e-library to renew the status of the book in the library. Librarians can also post the note on the e-library to inform student that some new books are coming out. Student can through the system to know what new book that they are interest in. Besides that, the librarian will also use the e-mail services to send the list of new book to the students who are seldom check the e-mail. These let the student always updated with the book of the library. However in order to use this system, student has to sign up an account. The sign up fees is RM100. If student forget the password, student can send the e-mail to the e-library system. The librarians who control the system will reset the password of the account and send new password to the student through e-mail or sms.

Analysis of Hospitality Industry in Mauritius

Analysis of Hospitality Industry in Mauritius 2.1 Definitions of Corporate Social Responsibility (CSR) CSR has been defined as the duty of the organization to respect individuals rights and promote human welfare in its operations (Manakkalathil and Rudolf, 1995; Oppewal et al., 2006). Businesses not only have the economic responsibility of being profitable and the legal responsibility to follow the laws or ground rules that guide their ability to achieve their economic requirements, but they also have ethical responsibilities that include a range of societal norms, or standards (Carroll, 2000). CSR has been around for more than two decades. During the later half of twentieth century there arose the idea of the corporate social contract, which today underlies the CSR concept. Given the sometimes adverse effects of business decision making on society as well as corporate reliance on society, the notion of an implied corporate social contract was conceived by social and economic theorists. This contract spells out societys expectations of business as well as (although much less discussed) businesss expectations of society (Bowie, 1983). There is no single authoritative definition of CSR (ISO COPOLCO, 2002). The CSR agenda seems to be a loosely defined umbrella embracing a vast number of concepts traditionally framed as environmental concerns, public relations, corporate philanthropy, human resource management and community relations. One of the most referred definitions is by World Business Council for Sustainable Development (WBCSD) (1999) that defines CSR as à ¢Ã¢â€š ¬Ã…“the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at largeà ¢Ã¢â€š ¬?. CSR means being a good steward of societys economic and human resources ( Journal of Consumer Marketing, 2001). In summary, CSR entails the obligation stemming from the implicit à ¢Ã¢â€š ¬Ã…“social contractà ¢Ã¢â€š ¬? between business and society for firms to be responsive to societys long-run needs and want s, optimizing the positive effects and minimizing the negative effects of its actions on society. To synchronize that organizational social responsibility concerns are treated in the same routine manner in which legal, financial, and marketing concerns are addressed, four theories of corporate social responsibility have been advanced in the literature. The four positions are the classical, stakeholder, social demandingness, and social activist theories. The classical theory is the oldest of the four, and is grounded in classical economic theory. Firstly business executives are said to be primarily responsible to the shareholders of the corporation and their primary goal is to promote efficiency and secure effective economic performance. Secondly managers are said to be responsible to respond to the shareholders demands. These views are often thought to coincide with each other, because it is usually assumed that the main demand of shareholders is to maximize economic performance. In addition, both versions agree that managers are to perform their corporate function according to the laws and, thus, to avoid such things as fraud and deception. Friedman (1970), points out à ¢Ã¢â€š ¬Ã…“Here the businessman self-selected or appointed directly or indirectly by stockholders is to be simultaneously legislator, executive, or juristà ¢Ã¢â€š ¬Ã‚ ¦He becomes in effect a public employee, a civil servant, even though he remains in name an e mployee of a private enterprise.à ¢Ã¢â€š ¬? This theory, albeit the oldest of the four theories, is still well and alive; it has many supporters and proponents among academicians and practitioners. The second theory is the stakeholder theory which integrates the main idea of classical theory, that is, corporate executives are responsible to stockholders. Nevertheless, what differs it from classical theory is that other groups are directly affected by the conduct and decision of the firm. These groups can employees, consumers, creditors, suppliers, and legal sub-systems who have a stake in the organisation and who might affect, in one way or another, the corporate decision making process. Furthermore, corporate executives have a direct responsibility to promote the interests of these groups. The main disagreement among stakeholder theorists, however, over whether stakeholder interests of these groups take precedence over the financial interests of stockholders or the stakeholder interests are the overriding ones. Social demandingness theorists argue that corporations have a responsibility to protect and promote certain interests of the general public. They agree with the stakeholder theorists that the interests of stakeholder groups are important, but they believe that these interests do not override non-stakeholdersà ¢Ã¢â€š ¬Ã¢â€ž ¢ interests or demands for such things as safety, health, freedom, and prosperity. As with the stakeholder theory, this theory repudiates the notion that there is some balanced or sensible list of tangible responsibilities that corporate executives always have toward society. The list varies as the nature and ranking of the interests or demands of the public change. The fourth and final theory is the social activist theory which is distinctively the most socially and morally demanding of the four theories. While agreeing with the stakeholders and social demandingness theories that executives have responsibilities toward stakeholders groups and the general public, social activistsà ¢Ã¢â€š ¬Ã¢â€ž ¢ theorists argue that corporate managers should sometimes strive to undertake projects that advance the interests of the public even when these undertakings are neither expected nor demanded by them. Social activists theorists contend that such projects should, for the most part, be in the area of corporate know-how, but they sometimes urge that executives deliberately take on social projects for which they have no special training or expertise 2.1 Types of CSR and Corporate Governance The notion that business has duties to society is firmly entrenched, although in the past several decades there has been a revolution in the way people view the relationship between business and society. Carroll (1979) and other researchers believe that we should judge corporations not just on their economic success, but also on non-economic criteria. Carroll (1979) proposed a popular four-part definition of CSR, suggesting that corporations have four responsibilities or à ¢Ã¢â€š ¬Ã…“four facesà ¢Ã¢â€š ¬? (Carroll, 2000b, p. 187) to fulfill to be good corporate citizens: economic, legal, ethical and philanthropic: Economic responsibility. Economic responsibility is to be profitable for principals, by delivering a good quality product, at a fair price, is due to customers. Legal responsibilities. Legal duties entail complying with the law and playing by the rules of the game Ethical responsibilities. Ethical duties overcome the limitations of legal duties. They entail being moral, doing what is right, just, and fair; respecting peoples moral rights; and avoiding harm or social injury as well as preventing harm caused by others (Smith and Quelch, 1993). Philanthropic responsibility. Interest in doing good for society, regardless of its impact on the bottom line is what is called altruistic, humanitarian or philanthropic CSR. à ¢Ã¢â€š ¬Ã…“giving backà ¢Ã¢â€š ¬? time and money in the forms of voluntary service, voluntary association and voluntary giving à ¢Ã¢â€š ¬Ã¢â‚¬Å" is where most of the controversy over the legitimacy of CSR lies. CORPORATE GOUVERNANCE (CG) Moreover, CSR is closely linked with the Corporate Governance of the organization, be it hotel organization. Any of those types of CSR should start in the hotel organizations first and then move to external environment. The key people should be taken into consideration so the CSR practices should be geared towards the internal customers who will in turn become CSR delegates to reach the external customers and environment. Companies must improve their business models by bringing CSR and sustainability into their strategy. Shleifer and Vishny (1997) define CG as the ways in which suppliers of finance to organisations assure themselves of getting a return on investment. Over the years, CG has evolved from the traditional à ¢Ã¢â€š ¬Ã…“profit-centered modelà ¢Ã¢â€š ¬?. By incorporating the community in which firms operate, the political environment, laws and regulations, and more generally the markets in which firms are involved. See Figure 1: The Business in Society which reflects a stakeholder perspective on the firm (Jensen, 2001) 2.1The Hospitality Industry à ¢Ã¢â€š ¬Ã¢â‚¬Å"Definitions Definitions of the hospitality have been approached from a number of different perspectives. Most of them combine physiological and psychological elements with security and levels of service. à ¢Ã¢â€š ¬Ã…“Hospitality is concerned with the provision of physiological and psychological comfort with defined levels of service. The satisfactions may be physiological (thirst, bed, warmth), economic (value for money), social (company, service) and psychological (self-esteem, status, security).à ¢Ã¢â€š ¬? Source: C.Cooper, R.Shepherd, J. Westlake (1994) Even if the approach to defining hospitality may shift according to the authors, there are a number of integral elements that are common to all. These are: Hospitality is a complex combination of tangible and intangible features and benefits Hospitality involves a satisfying interaction between the service provider and the customer Hospitality provides guests with security, psychological and physiological comfort by offering food, beverage and accommodation. Therefore, bearing in mind the above characteristics, a simpler definition of the hospitality industry may be: The Hospitality Industry is involved with providing accommodations, food, beverage, entertainment, comfort and recreation for travelers away from their usual residences and normal surroundings. The industry also naturally look forward to meet the customer`s needs for safety and support of their persons, property, modes of transportation, and even the varying purpose of their travel. Speaking generally, those who make use of hospitality services demand attainment of a professional level of quality consistent with world standards, although perhaps adjusted for local conditions. They anticipate the facilities will be clean, comfortable, safe and secure. They expect good food and beverage at a reasonable rate. Furthermore, they look for courtesy, friendliness, respect and identification from the host. Perhaps more importantly they demand honesty, truth and equity in their dealings with the operator and his employees. Hospitality Industry In Mauritius HISTORICAL BACKGROUND In Mauritius, the first hotel was the Park Hotel in 1952 so as to accommodate the crew members coming at that time. Then came the Mauritius Hotel, the first beach hotel, built in 1954 at Le Morne followed by Le Chaland, another beach hotel in 1961. But the real development of tourism took place soon after Mauritius got its independence from the British. In early 1970`s the creation of Trou aux Biches Hotel by the Mauritius Hotels, the setting up of the Club MeditÃÆ' ©ranÃÆ' ©e and the Saint GÃÆ' ©ran Hotel by the Southern Sun Hotels as well as the Merville Beach Hotel by the ex-British Colons who wanted to come back here during the winter months of England. The Mauritius Hotel is now the Beachcomber group and the Southern Sun Hotels is the Sun International Resorts Limited. At present there are 95 hotels in Mauritius and there are not less than 5 more under construction as per the registered list set by the Ministry of Tourism. The numbers of hotels, rooms and bed places have increased constantly from 1991. Moreover the Prime Minister has announced his vision to reach 2 million tourists in 2015. Consequently an average annual growth of 10% in tourist arrival is expected. In order to reach this target, an approximate nu mber of 18500 rooms should be made available. This will bring about the creation of around 37000 direct jobs and double the amount in terms of indirect jobs. Due to the rapid growth of tourism and hospitality industry, government has introduced incentives for the private sector to bring in a sustainable development, namely by corporate governance and corporate social responsibility. This is achievable through proper public-private sector partnership. Overview of the Hotel industry IN MAURITIUS The hospitality industry in Mauritius has developed rapidly during the past 25 years. The coastal regions as well as the interior part of the island are constantly changing with the construction of the hotels and the increasing number of vehicles being used for the tourism industry. In 2007, the tourism industry was considered the third pillar of the economy after Sugar and Textile, and currently it plays a vital role in the economic growth of the country. The undoubted fall of 35% in the price of sugar and the removal of preference agreement with the EU market, has earmarked the tourism industry as the main industry capable of boosting the Mauritian economy. In July 2008, according to the last bulletin published by the Central Statistical Office (CSO), Mauritius welcomed 81,169 tourists as compared to 77,225 in 2007, registering a 5.1% growth over the same period a year ago. Table 1: Monthly tourist arrivals, July 2007 à ¢Ã¢â€š ¬Ã¢â‚¬Å" July 2008 Source:Tourism sector performance for the month of July, AHRIM Report, August 2008, pg 2 But after two decades of impressive growth, the need for responsible corporate governance has been felt in the country as the attitudes; mentality and knowledge of those working in that industry have not evolved at the same pace in terms of social responsibility and environmental awareness. Impacts of this rapid and somehow unplanned development are being experienced in the environment at large. Still, a lot has to be done to meet the competitive edge through proper campaign and involvement of all stakeholders so as to contribute towards sustainable development of the hospitality sector. In order to support its continuous growth, the Mauritian Tourism and Hospitality industry needs well-trained staff with full knowledge of their product while respecting the socio-economic and cultural environment in which the Mauritian tourism product is evolving. It is really important to maintain a high standard of efficiency and service so as to meet the requirements of an increasingly competitive and sophisticated global market. 2.7 CSR in the hotel industry In Mauritius Within the hospitality industry it has been agreed that there are increasing environmental and societal concerns. The big question is how to manage our environmental impact as demand grows against a backdrop of increasing vulnerability. As a result of demand for more sustainable destinations and travel preferences, management policies are being felt. Hotels practicing CSR look at the following areas: Workplace (where employees are treated equally and fairly) Marketplace (stakeholders) Environment (which has to be sustained for the future generation) Community Ethics Human rights Many hotels are now aware of CSR practices and have begun to use environmental-friendly products. Hotels in Mauritius are reducing the use of hazardous or non-degradable chemicals. Big hotel chains like Oberoi Mauritius recycle oil, water and plastic bottles while all hotels with more than 50 rooms are compel to recycle water as per the legislation. Hotels tend to purchase products that have a reduced environmental impact during their life cycle, from suppliers that demonstrate environmental and social responsibility to their customers and the society. Furthermore, Association des Hoteliers et Restaurateurs de L`Ile Maurice (AHRIM), is fully supporting the CSR initiatives initiated by the Mauritian Government. Through its members, they are actively putting forward the CSR activities on a regional basis all over the island. (See Appendix 1: Recommended CSR activities by AHRIM to its Members in June 2008). Stakeholders (employees, customers, shareholders, suppliers, business partners, government) are getting more and more involved the hotelsà ¢Ã¢â€š ¬Ã¢â€ž ¢ CSR activities. Hotel employees are educated to make a conscious decision in favour of environment and social issues in their private and business lives. Hotel guests are informed about CSR activities and are asked to participate in responsible business activities within the hotels and to work together to find innovative solutions that satisfy the hotelà ¢Ã¢â€š ¬Ã¢â€ž ¢s economic, environmental and social objectives. Managers are asked to abide by local and EU legislation especially on labour laws, health and safety, human rights and the environment. A great deal can be done when developing a hotel property in order to make both the development process and the eventual operation more environmentally sustainable. One of the aims of CSR is to make the community benefit from the hotel industry. 2.8 Benefits of CSR in the hotel industry Hotels who adopt CSR into their operations and public image depend on the following factors: Size Level of diversification Research and Development Advertising Government Intervention Consumer Income Labour market conditions Stage of the industry life cycle However this differs for different hotel organization, for example, larger hotels like international hotel chains may operate a CSR program at a lower cost than a small hotel because of economies of scale. It is a method for organization to distinguish themselves from their competitors Firstly, hotels benefit from CSR as it helps to reduce operating cost such as implementing of recycling and energy saving programs. Secondly, their brand image and reputation are enhanced as consumers prefer companies with CSR programs. Another benefit derived by hotels is in terms of productivity and quality since productivity goes up whenever working conditions improve. Other beneficiaries of the CSR programs are immediate environment in which the company is evolving. It comprises of the local community, neighboring villages, employees who usually live in those areas, the hotel guests and the host country at large. Hotels are expected to have ethical and social commitments, valued connections with partners and consistency over time to build trust with the stakeholders. In doing so, the hotel organizations are also developing societal marketing concept, therefore beneficiate from it. Analysis of Hospitality Industry in Mauritius Analysis of Hospitality Industry in Mauritius 2.1 Definitions of Corporate Social Responsibility (CSR) CSR has been defined as the duty of the organization to respect individuals rights and promote human welfare in its operations (Manakkalathil and Rudolf, 1995; Oppewal et al., 2006). Businesses not only have the economic responsibility of being profitable and the legal responsibility to follow the laws or ground rules that guide their ability to achieve their economic requirements, but they also have ethical responsibilities that include a range of societal norms, or standards (Carroll, 2000). CSR has been around for more than two decades. During the later half of twentieth century there arose the idea of the corporate social contract, which today underlies the CSR concept. Given the sometimes adverse effects of business decision making on society as well as corporate reliance on society, the notion of an implied corporate social contract was conceived by social and economic theorists. This contract spells out societys expectations of business as well as (although much less discussed) businesss expectations of society (Bowie, 1983). There is no single authoritative definition of CSR (ISO COPOLCO, 2002). The CSR agenda seems to be a loosely defined umbrella embracing a vast number of concepts traditionally framed as environmental concerns, public relations, corporate philanthropy, human resource management and community relations. One of the most referred definitions is by World Business Council for Sustainable Development (WBCSD) (1999) that defines CSR as à ¢Ã¢â€š ¬Ã…“the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at largeà ¢Ã¢â€š ¬?. CSR means being a good steward of societys economic and human resources ( Journal of Consumer Marketing, 2001). In summary, CSR entails the obligation stemming from the implicit à ¢Ã¢â€š ¬Ã…“social contractà ¢Ã¢â€š ¬? between business and society for firms to be responsive to societys long-run needs and want s, optimizing the positive effects and minimizing the negative effects of its actions on society. To synchronize that organizational social responsibility concerns are treated in the same routine manner in which legal, financial, and marketing concerns are addressed, four theories of corporate social responsibility have been advanced in the literature. The four positions are the classical, stakeholder, social demandingness, and social activist theories. The classical theory is the oldest of the four, and is grounded in classical economic theory. Firstly business executives are said to be primarily responsible to the shareholders of the corporation and their primary goal is to promote efficiency and secure effective economic performance. Secondly managers are said to be responsible to respond to the shareholders demands. These views are often thought to coincide with each other, because it is usually assumed that the main demand of shareholders is to maximize economic performance. In addition, both versions agree that managers are to perform their corporate function according to the laws and, thus, to avoid such things as fraud and deception. Friedman (1970), points out à ¢Ã¢â€š ¬Ã…“Here the businessman self-selected or appointed directly or indirectly by stockholders is to be simultaneously legislator, executive, or juristà ¢Ã¢â€š ¬Ã‚ ¦He becomes in effect a public employee, a civil servant, even though he remains in name an e mployee of a private enterprise.à ¢Ã¢â€š ¬? This theory, albeit the oldest of the four theories, is still well and alive; it has many supporters and proponents among academicians and practitioners. The second theory is the stakeholder theory which integrates the main idea of classical theory, that is, corporate executives are responsible to stockholders. Nevertheless, what differs it from classical theory is that other groups are directly affected by the conduct and decision of the firm. These groups can employees, consumers, creditors, suppliers, and legal sub-systems who have a stake in the organisation and who might affect, in one way or another, the corporate decision making process. Furthermore, corporate executives have a direct responsibility to promote the interests of these groups. The main disagreement among stakeholder theorists, however, over whether stakeholder interests of these groups take precedence over the financial interests of stockholders or the stakeholder interests are the overriding ones. Social demandingness theorists argue that corporations have a responsibility to protect and promote certain interests of the general public. They agree with the stakeholder theorists that the interests of stakeholder groups are important, but they believe that these interests do not override non-stakeholdersà ¢Ã¢â€š ¬Ã¢â€ž ¢ interests or demands for such things as safety, health, freedom, and prosperity. As with the stakeholder theory, this theory repudiates the notion that there is some balanced or sensible list of tangible responsibilities that corporate executives always have toward society. The list varies as the nature and ranking of the interests or demands of the public change. The fourth and final theory is the social activist theory which is distinctively the most socially and morally demanding of the four theories. While agreeing with the stakeholders and social demandingness theories that executives have responsibilities toward stakeholders groups and the general public, social activistsà ¢Ã¢â€š ¬Ã¢â€ž ¢ theorists argue that corporate managers should sometimes strive to undertake projects that advance the interests of the public even when these undertakings are neither expected nor demanded by them. Social activists theorists contend that such projects should, for the most part, be in the area of corporate know-how, but they sometimes urge that executives deliberately take on social projects for which they have no special training or expertise 2.1 Types of CSR and Corporate Governance The notion that business has duties to society is firmly entrenched, although in the past several decades there has been a revolution in the way people view the relationship between business and society. Carroll (1979) and other researchers believe that we should judge corporations not just on their economic success, but also on non-economic criteria. Carroll (1979) proposed a popular four-part definition of CSR, suggesting that corporations have four responsibilities or à ¢Ã¢â€š ¬Ã…“four facesà ¢Ã¢â€š ¬? (Carroll, 2000b, p. 187) to fulfill to be good corporate citizens: economic, legal, ethical and philanthropic: Economic responsibility. Economic responsibility is to be profitable for principals, by delivering a good quality product, at a fair price, is due to customers. Legal responsibilities. Legal duties entail complying with the law and playing by the rules of the game Ethical responsibilities. Ethical duties overcome the limitations of legal duties. They entail being moral, doing what is right, just, and fair; respecting peoples moral rights; and avoiding harm or social injury as well as preventing harm caused by others (Smith and Quelch, 1993). Philanthropic responsibility. Interest in doing good for society, regardless of its impact on the bottom line is what is called altruistic, humanitarian or philanthropic CSR. à ¢Ã¢â€š ¬Ã…“giving backà ¢Ã¢â€š ¬? time and money in the forms of voluntary service, voluntary association and voluntary giving à ¢Ã¢â€š ¬Ã¢â‚¬Å" is where most of the controversy over the legitimacy of CSR lies. CORPORATE GOUVERNANCE (CG) Moreover, CSR is closely linked with the Corporate Governance of the organization, be it hotel organization. Any of those types of CSR should start in the hotel organizations first and then move to external environment. The key people should be taken into consideration so the CSR practices should be geared towards the internal customers who will in turn become CSR delegates to reach the external customers and environment. Companies must improve their business models by bringing CSR and sustainability into their strategy. Shleifer and Vishny (1997) define CG as the ways in which suppliers of finance to organisations assure themselves of getting a return on investment. Over the years, CG has evolved from the traditional à ¢Ã¢â€š ¬Ã…“profit-centered modelà ¢Ã¢â€š ¬?. By incorporating the community in which firms operate, the political environment, laws and regulations, and more generally the markets in which firms are involved. See Figure 1: The Business in Society which reflects a stakeholder perspective on the firm (Jensen, 2001) 2.1The Hospitality Industry à ¢Ã¢â€š ¬Ã¢â‚¬Å"Definitions Definitions of the hospitality have been approached from a number of different perspectives. Most of them combine physiological and psychological elements with security and levels of service. à ¢Ã¢â€š ¬Ã…“Hospitality is concerned with the provision of physiological and psychological comfort with defined levels of service. The satisfactions may be physiological (thirst, bed, warmth), economic (value for money), social (company, service) and psychological (self-esteem, status, security).à ¢Ã¢â€š ¬? Source: C.Cooper, R.Shepherd, J. Westlake (1994) Even if the approach to defining hospitality may shift according to the authors, there are a number of integral elements that are common to all. These are: Hospitality is a complex combination of tangible and intangible features and benefits Hospitality involves a satisfying interaction between the service provider and the customer Hospitality provides guests with security, psychological and physiological comfort by offering food, beverage and accommodation. Therefore, bearing in mind the above characteristics, a simpler definition of the hospitality industry may be: The Hospitality Industry is involved with providing accommodations, food, beverage, entertainment, comfort and recreation for travelers away from their usual residences and normal surroundings. The industry also naturally look forward to meet the customer`s needs for safety and support of their persons, property, modes of transportation, and even the varying purpose of their travel. Speaking generally, those who make use of hospitality services demand attainment of a professional level of quality consistent with world standards, although perhaps adjusted for local conditions. They anticipate the facilities will be clean, comfortable, safe and secure. They expect good food and beverage at a reasonable rate. Furthermore, they look for courtesy, friendliness, respect and identification from the host. Perhaps more importantly they demand honesty, truth and equity in their dealings with the operator and his employees. Hospitality Industry In Mauritius HISTORICAL BACKGROUND In Mauritius, the first hotel was the Park Hotel in 1952 so as to accommodate the crew members coming at that time. Then came the Mauritius Hotel, the first beach hotel, built in 1954 at Le Morne followed by Le Chaland, another beach hotel in 1961. But the real development of tourism took place soon after Mauritius got its independence from the British. In early 1970`s the creation of Trou aux Biches Hotel by the Mauritius Hotels, the setting up of the Club MeditÃÆ' ©ranÃÆ' ©e and the Saint GÃÆ' ©ran Hotel by the Southern Sun Hotels as well as the Merville Beach Hotel by the ex-British Colons who wanted to come back here during the winter months of England. The Mauritius Hotel is now the Beachcomber group and the Southern Sun Hotels is the Sun International Resorts Limited. At present there are 95 hotels in Mauritius and there are not less than 5 more under construction as per the registered list set by the Ministry of Tourism. The numbers of hotels, rooms and bed places have increased constantly from 1991. Moreover the Prime Minister has announced his vision to reach 2 million tourists in 2015. Consequently an average annual growth of 10% in tourist arrival is expected. In order to reach this target, an approximate nu mber of 18500 rooms should be made available. This will bring about the creation of around 37000 direct jobs and double the amount in terms of indirect jobs. Due to the rapid growth of tourism and hospitality industry, government has introduced incentives for the private sector to bring in a sustainable development, namely by corporate governance and corporate social responsibility. This is achievable through proper public-private sector partnership. Overview of the Hotel industry IN MAURITIUS The hospitality industry in Mauritius has developed rapidly during the past 25 years. The coastal regions as well as the interior part of the island are constantly changing with the construction of the hotels and the increasing number of vehicles being used for the tourism industry. In 2007, the tourism industry was considered the third pillar of the economy after Sugar and Textile, and currently it plays a vital role in the economic growth of the country. The undoubted fall of 35% in the price of sugar and the removal of preference agreement with the EU market, has earmarked the tourism industry as the main industry capable of boosting the Mauritian economy. In July 2008, according to the last bulletin published by the Central Statistical Office (CSO), Mauritius welcomed 81,169 tourists as compared to 77,225 in 2007, registering a 5.1% growth over the same period a year ago. Table 1: Monthly tourist arrivals, July 2007 à ¢Ã¢â€š ¬Ã¢â‚¬Å" July 2008 Source:Tourism sector performance for the month of July, AHRIM Report, August 2008, pg 2 But after two decades of impressive growth, the need for responsible corporate governance has been felt in the country as the attitudes; mentality and knowledge of those working in that industry have not evolved at the same pace in terms of social responsibility and environmental awareness. Impacts of this rapid and somehow unplanned development are being experienced in the environment at large. Still, a lot has to be done to meet the competitive edge through proper campaign and involvement of all stakeholders so as to contribute towards sustainable development of the hospitality sector. In order to support its continuous growth, the Mauritian Tourism and Hospitality industry needs well-trained staff with full knowledge of their product while respecting the socio-economic and cultural environment in which the Mauritian tourism product is evolving. It is really important to maintain a high standard of efficiency and service so as to meet the requirements of an increasingly competitive and sophisticated global market. 2.7 CSR in the hotel industry In Mauritius Within the hospitality industry it has been agreed that there are increasing environmental and societal concerns. The big question is how to manage our environmental impact as demand grows against a backdrop of increasing vulnerability. As a result of demand for more sustainable destinations and travel preferences, management policies are being felt. Hotels practicing CSR look at the following areas: Workplace (where employees are treated equally and fairly) Marketplace (stakeholders) Environment (which has to be sustained for the future generation) Community Ethics Human rights Many hotels are now aware of CSR practices and have begun to use environmental-friendly products. Hotels in Mauritius are reducing the use of hazardous or non-degradable chemicals. Big hotel chains like Oberoi Mauritius recycle oil, water and plastic bottles while all hotels with more than 50 rooms are compel to recycle water as per the legislation. Hotels tend to purchase products that have a reduced environmental impact during their life cycle, from suppliers that demonstrate environmental and social responsibility to their customers and the society. Furthermore, Association des Hoteliers et Restaurateurs de L`Ile Maurice (AHRIM), is fully supporting the CSR initiatives initiated by the Mauritian Government. Through its members, they are actively putting forward the CSR activities on a regional basis all over the island. (See Appendix 1: Recommended CSR activities by AHRIM to its Members in June 2008). Stakeholders (employees, customers, shareholders, suppliers, business partners, government) are getting more and more involved the hotelsà ¢Ã¢â€š ¬Ã¢â€ž ¢ CSR activities. Hotel employees are educated to make a conscious decision in favour of environment and social issues in their private and business lives. Hotel guests are informed about CSR activities and are asked to participate in responsible business activities within the hotels and to work together to find innovative solutions that satisfy the hotelà ¢Ã¢â€š ¬Ã¢â€ž ¢s economic, environmental and social objectives. Managers are asked to abide by local and EU legislation especially on labour laws, health and safety, human rights and the environment. A great deal can be done when developing a hotel property in order to make both the development process and the eventual operation more environmentally sustainable. One of the aims of CSR is to make the community benefit from the hotel industry. 2.8 Benefits of CSR in the hotel industry Hotels who adopt CSR into their operations and public image depend on the following factors: Size Level of diversification Research and Development Advertising Government Intervention Consumer Income Labour market conditions Stage of the industry life cycle However this differs for different hotel organization, for example, larger hotels like international hotel chains may operate a CSR program at a lower cost than a small hotel because of economies of scale. It is a method for organization to distinguish themselves from their competitors Firstly, hotels benefit from CSR as it helps to reduce operating cost such as implementing of recycling and energy saving programs. Secondly, their brand image and reputation are enhanced as consumers prefer companies with CSR programs. Another benefit derived by hotels is in terms of productivity and quality since productivity goes up whenever working conditions improve. Other beneficiaries of the CSR programs are immediate environment in which the company is evolving. It comprises of the local community, neighboring villages, employees who usually live in those areas, the hotel guests and the host country at large. Hotels are expected to have ethical and social commitments, valued connections with partners and consistency over time to build trust with the stakeholders. In doing so, the hotel organizations are also developing societal marketing concept, therefore beneficiate from it.

Free College Admissions Essays: FBI Agent :: College Admissions Essays

FBI Agent In all respect I've always had a fascination with becoming an F.B.I. agent. As my interest grow during my educational progression, I'm learning how my personal attributes with help me in my given field. First of is the size of my physical build, which I believe will help me with any possible altercation I my encounter. My positive attitude toward life will also be helpful. I also have a good decision making skills, with out letting let and kind of prejudice entering my mind. The reason I am so positive about this is I've had such a variety of friends. I've had friends of different races, ethnic background, and religious beliefs. I've also have a vary strong emotional barrier due to all the tragedy I've gone though in my life. I've lost three of my closet friends in the last four years. Through all those years I was the person who was strong to help my entire friends threw our losses. When I get into the field all the knowledge I've acquired in my education will in all intent be usel ess. How do I know this you ask? Several people I know in several justice fields have told me that the real education comes in the field. Their have several movies such as "The Siege", Silence of the Lambs" witch have inspired me to follow in this possible life style. The T.V. show cops is the most instamental to me, due to the way they always explain how to dissolve every encounter, and what would happen to the perpetrator. These movies and T.V. shows give a positive outlook on my possible life in handling these issues. I would not leave out the possibility of becoming a scout leader. The reason I think I could handle this job is because I've always had an attraction to teaching children. I have been babysitting children for seven years, for my next-door neighbors and my aunt. Any other person besides their parents or me could always never control the three boys next door. Then there are my two cousins who were both girls. I always loved watching children; I just get along with the m so well. I believe I could make a difference in their lives. Free College Admissions Essays: FBI Agent :: College Admissions Essays FBI Agent In all respect I've always had a fascination with becoming an F.B.I. agent. As my interest grow during my educational progression, I'm learning how my personal attributes with help me in my given field. First of is the size of my physical build, which I believe will help me with any possible altercation I my encounter. My positive attitude toward life will also be helpful. I also have a good decision making skills, with out letting let and kind of prejudice entering my mind. The reason I am so positive about this is I've had such a variety of friends. I've had friends of different races, ethnic background, and religious beliefs. I've also have a vary strong emotional barrier due to all the tragedy I've gone though in my life. I've lost three of my closet friends in the last four years. Through all those years I was the person who was strong to help my entire friends threw our losses. When I get into the field all the knowledge I've acquired in my education will in all intent be usel ess. How do I know this you ask? Several people I know in several justice fields have told me that the real education comes in the field. Their have several movies such as "The Siege", Silence of the Lambs" witch have inspired me to follow in this possible life style. The T.V. show cops is the most instamental to me, due to the way they always explain how to dissolve every encounter, and what would happen to the perpetrator. These movies and T.V. shows give a positive outlook on my possible life in handling these issues. I would not leave out the possibility of becoming a scout leader. The reason I think I could handle this job is because I've always had an attraction to teaching children. I have been babysitting children for seven years, for my next-door neighbors and my aunt. Any other person besides their parents or me could always never control the three boys next door. Then there are my two cousins who were both girls. I always loved watching children; I just get along with the m so well. I believe I could make a difference in their lives.

The Complexity of Mother and Daughter Relationships in Amy Tan’s Joy Lu

The Complexity of Mother and Daughter Relationships in Amy Tan’s Joy Luck Club   Ã‚  Ã‚   Since the beginning of time the mother and daughter relationship has been complex.   The book The Joy Luck Club by Amy Tan is a great example of the mother and daughter relationship.   In the book Amy Tan writes about four women who migrate to America from China.   All of the women were in search of a better life since the lives they had in China were not what they wanted for themselves.   Even though all of the women did not know each other until they met in America, they all share the same horrible memories of their past.   The book mainly focuses on the expectations, hopes, and dreams that the women and their daughters have for themselves.   Even though at the beginning the mothers and the daughters do not always see eye to eye at the end the daughters start to realize that their mothers just wanted the best for them and not the worst, "The mothers see themselves in the daughters."(Matthews).   Ã‚  Ã‚  Ã‚   The relationship between Suyuan and Jing-mei is somewhat difficult because they are both coming from two different cultures that are completely opposite of one another.   Suyuan is trying to teach Jing-mei the Chinese culture when all Jing-mei sees is the American culture, that is on television and all around her.   Jing-mei's friends do not even think that she is a true Chinese person.   Suyuan wants her daughter to obey her and make her proud even if it means making Jing-mei do something that she does not want to do.   As a Chinese women Suyuan knew her role to be a good wife and mother and to always stand by her husband's side.   On the other hand Jing-mei does not want this, she wants to be independent, and to be able to make her own decisions because... ... to teach her about her culture and where she was from, "And now I see"(Tan 331).   Jing-mei finally learns the answers to all of the questions that her mother left unanswered when she passed away. Although Jing-mei fought so hard to not do anything Suyuan said, it was not because she did not like her mother.   It was because she did not understand where she was coming from.  Ã‚   It is always hard to understand someone when you do not understand any of the hardships that one has been through.       WORK CITED Matthews, Amanda.   Structural Analysis...Thanks to Amanda Matthews. <http:www.cwrl.utexas.edu/~sbowen/314fall/novels/lit.html>. Tan, Amy.   The Joy Luck Club.   New York, 1989. Tavernise, Peter.   Fasting of the Heart: Mother-Tradition and Sacred Systems in Amy Tan's The Joy Luck Club.   <http://www.mindspring.com/~petert/tan.htm>.   12 March 1992

Hawthornes Young Goodman Brown †Poverty in the Tale and in the Life o

â€Å"Young Goodman Brown† – the Poverty in the Tale and in the Life of the Author  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚        Ã‚   Henry Seidel Canby in â€Å"A Skeptic Incompatible with His Time and His Past† mentions of Hawthorne that â€Å"human failures and their causes were more interesting to him than prophecies of success, one might truly say than success itself. †¦He was not, I think, really interested in escape, except in moods of financial discouragement. . . . (57). Nathaniel Hawthorne’s â€Å"Young Goodman Brown† embodies traits of the modest lifestyle which the author had to subject himself to because of inadequate finances through most of his life. In addition to the monetary impoverishment there was an additional artistic impoverishment which sorely restricted the materials from which he could choose for his literary works.    Hawthorne’s financial impoverishment probably began with the untimely death of his father, and continued for most of his life. Gloria C. Erlich in â€Å"The Divided Artist and His Uncles† states that â€Å"Robert Manning made the essential decisions in the lives of the Hawthorne children and is well known as the uncle who sent Hawthorne to college† (35). After graduation from Bowdoin College, Hawthorne spent twelve years in his room at home in an intense effort to make something of himself literarily. The Norton Anthology: American Literature states:    Hawthorne’s years between 1825 and 1837 have fascinated his biographers and critics. Hawthorne himself took pains to propogate the notion that he had lived as a hermit who left his upstairs room only for nighttime walks and hardly communicated even with his mother and sisters (547).    Sculley Bradley, Richmond Croom Beatty and E. Hudson Long in â€Å"The Social Criticism of a Public Man... ... Press, 1996.    Erlich, Gloria C. â€Å"The Divided Artist and His Uncles.† In Readings on Nathaniel Hawthorne, edited by Clarice Swisher. San Diego, CA: Greenhaven Press, 1996.    Hawthorne, Nathaniel. â€Å"Young Goodman Brown.† 1835. http://www.cwrl.utexas.edu/~daniel/amlit/goodman/goodmantext.html    James, Henry. Hawthorne. http://eldred.ne.mediaone.net/nh/nhhj1.html    Lewis, R. W. B. â€Å"The Return into Time: Hawthorne.† In Hawthorne – A Collection of Critical Essays, edited by A.N. Kaul. Englewood Cliffs, NJ: Prentice-Hall, Inc., 1966.      Ã¢â‚¬Å"Nathaniel Hawthorne.† The Norton Anthology: American Literature, edited by Baym et al.   New York: W.W. Norton and Co., 1995.    Swisher, Clarice. â€Å"Nathaniel Hawthorne: a Biography.† In Readings on Nathaniel Hawthorne, edited by Clarice Swisher. San Diego, CA: Greenhaven Press, 1996.      

Aging and Disability Worksheet Essay

Identify 2 or 3 issues faced by the aging population. 1 Unequal treatment in employment – Poverty 2 Face prejudice and discrimination – Ageism 3 Face isolation – Elderly Abuse What is ageism? How does ageism influence the presence of diversity in society? Ageism is the practice of prejudice of discrimination to the elderly. The way that ageism influences the presence of diversity in society is by robbing them of their of their choices, independence and treating them with disrespect. Also by treating them as if they are unable to handle things for themselves as if they have reverted back to an infantile stage. It should be noted that the elderly have a lot of knowledge and wisdom to bring to the table and are able to do the same if not more than society gives them credit for. Society also views elderly people as sickly, frail and unable to take care of themselves. What is the Americans with Disabilities Act (ADA)? How does the ADA address issues for the aging population? The ADA is a civil rights law that was enacted in 1990 and that prohibits discrimination against individuals with disabilities. This law addresses the issues for the aging population by protecting anyone that is 40+ from being fired or from employment discrimination. It is designed to protect the aging and/or elderly from being passed over for a promotion or raise, however, it is difficult. This law does in fact protect against being fired, however, it does not do anything for helping obtain employment because of your age. This law was definitely designed to protect the elderly or aging, and in short does help to some degree, however, I personally believe that there is more that can be done to protect the aging or elderly a little more than they are. What is being done to address the issues you identified? There are political organizations that have been established for the elderly. One of those organizations is the Older Women’s League (OWL), which was founded in 1980. Then there is the largest organization is the American Association of Retired Persons (AARP), which was founded in 1958. These organizations were founded for the sole purpose of helping the elderly and aging with finding discounts for health insurance, nursing home reform, pension reform, social security benefits and a muriad of other resourses for the aging and the elderly. The AAPR represents 1 in every 4 registered voters in the Untied States. (AARP 2003) Is the number of aging population expected to rise in numbers or decrease? The number of aging population is expected to rise in numbers. According to the Bureau of Census 2008c, the population of baby boomers What types of legislation may or may not be affected by the aging population? How does poverty affect the aging population? Part II Answer the following questions in 100 to 200 words each. Provide citations for all the sources you use. What does the ADA provide for people with disabilities? How have people with disabilities been treated in the past? How has the attitude toward people with disabilities changed over time? What are some unique circumstances or issues encountered by people with disabilities? What is being done to address those issues? What types of legislation have been introduced to address issues faced by people with disabilities? References: http://www.alfa.org/ Racial and Ethnic Groups, Thirteenth edition, by Richard T. Schaefer. Published by Merrill Prentice Hall. Copyright  © 2012 by Pearson Education, Inc. American Disabilities Act National Nedwork, Information, Guidance, and Training on the American with Disability Act /adata.org/

Geography Assessment Fertility and Mortality

1. Suggest & explain why, within a country, crude birth rate varies over time. Use named examples and evidence to support your answer. In the 19th century most countries had a very high birth rate. Since then different countries birth rate has changed and this is mainly because the government implement different polices towards their population. One set of polices is a pro-natal view and this encourages the population to have children and fertility is promoted. One reason for increasing fertility is to compensate for wartime losses for example France in 1918 after the First World War. Germany additionally applied a pro natal strategy to promote Nazi Germany as they wanted to encourage a particular race in pursuit of racially motivated polices. Also, in Japan they want to preserve the labor force from an ageing population and recently they have seen a rise in the birth rate for the first time in six years. Governments have also applied two types of Anti-natal policies to their country and these can be either voluntary or coercive. Voluntary polices include spreading information about family planning clinics with funding form the World Health Organization. They reach out to try and persuade the population to keep below a certain number of children. The earliest examples are in India and Pakistan and now Indonesia is following in their footsteps with setting up 2000 family planning clinics. However some governments turned to an involuntary anti-natal policy, Chinas one child policy is an example of this but researchers are realizing today that even though it may have been strict at the time they have come to understand that it has had very little impact on the population at all. China had and is stilling having a major population crisis. It was introduced in 1979 and if families followed this policy they received free education, health care, pensions and family benefits but these would be taken away if the couple has more than one child. However, the scheme has caused a number of problems in China. This is particularly the case for hundreds of thousands of young females. Many thousands of young girls have been abandoned by their parents as the result of the one child policy. This is because many parents in China prefer to have a boy to carry on the family name. As a result large numbers of girls have either ended up in orphanages, homeless or in some cases killed. The policy has had little impact on the population, it was already decreasing from 1970 – 1979 and had dropped from 34 per 1000 to 18 per 1000 and is now 14 per 1000. It has only gone down 4 per 1000 over 28 years and it has been resisted strongly by the people especially in rural areas as there are not enough people to work on farms. There have also been some changing polices for example in Singapore. From 1965-1987 they introduced a ‘stop at two' campaign this was designed to improve the quality of life for the Singaporean people as the live on such a small island. However the scheme changed dramatically as the government saw the population was the only asset it had. Advance in technology have allowed Singapore to do well in the global economy this is also because of its highly educated population. However now the fertility is continuing to drop and is starting to go into an ageing population. To try and increase the TRF they have introduced incentives for more children and the baby bonus scheme. This includes things such as when have a second child the government will open a children development account and money will be added to the account. Governments mainly influence the birth rates within a country because of the different policies they set in place. 2. Suggest & explain reasons why crude birth rates vary between countries at different levels of economic development There are many reasons why birth rates vary between countries which are at different levels of economic development. LEDC's tend to have very high birth rates and this is because of lack of education about family planning and contraception. In places such as Tanzania there is no access to contraception and therefore the birth rate is high at 39 per 1000. In MEDC's contraception is widely available and there this will make the birth rate decrease. You are able to buy all forms of contraception and in MEDC's people are very well educated on them and how to use them. Also, in LEDC's children are economic assets the more children you have the great income the family will gain. This is because at a very young age children are able to work on farms and earn money for the family. However, in present day this is even seen less in LEDC's as more and more children are trying to go to school to get an education. Where as in an MEDC children are known as economic burdens, they do not start working until 18 and live off there parents until then. Children in MEDC's expect a lot more in there youth such as a good education, clothes, pocket and the general living expenses for food and clothes is much more expensive than in an LEDC. Another reason that birth rates are very high in LEDC's compared to MEDC's is because there is a high infant mortality rate in most LEDC's. Sierra Leone has an infant mortality rate of 160 deaths per 1000 live births. This means that the more children a woman has then there is greater chance of survival for one of them to grow up till adult level. This is generally because of the lack of medical care available in LEDC's where as in a MEDC there is easy access to medical attention. Most babies' die of malnutrition or malaria and these are both easy dealt with in an MEDC however it is much more difficult in a place such as Kenya. In MEDC's there is lower birth rate because women's role society has changed over time. In present day a lot of women are going through higher education onto university and ready to start careers before settling down. This leads to having children later when they are older which to there ‘fertility window' being limited or not at all. Women's role in society is also linked very closely to children becoming economic burdens. Couples cannot afford having a lot of children as it is too expensive leading to smaller families with fewer children. However, the difference between LEDC and MEDC birth rates are becoming more alike. Since 2000 the total fertility rate in LEDC's are dramatically decreasing. In 2000 Ethiopia's the TRF was 7.07 and now in 2007 this has decreased to 5.10 and the same is happening in Saudi Arabia going from 6.39 children down to 3.94. However, MEDC's birth rate is also decreasing and going into an ageing population, Finland going from a Total Fertility rate of 2.04 down to 1.73 showing that the rate is now below replacement level. 3. Suggest & explain why, within a country, crude death rate varies over time. In the UK the death rate has been fluctuating since the beginning of the 18th century. The death rate was steady decreasing in the second half of the 18th century however, in the start of the 19th century this started to change. Firstly, there was a war in France although this death count was nothing compared to the deaths caused by the potato famine in 1845 over 1 million people died from starvation and disease in Ireland because of failure of the potato crop. However the death rate continued to rise from the outbreak of cholera in 1848 when over 13,000 people died. At the time there was no cure for the disease and no body new the cause of it. Before 1820 a lot of the population was insolvent and was dying because of starvation however since 1760 major advances in agriculture was made. Selective breeding was starting to occur and was soon producing ‘superior' animals. New vegetable such as carrots were being grown and the land was becoming much more productive. This then had a reflection on the life expectancy and was now more than 40 years. However, social class was definitely affecting the death rate. Research has shown that more affluent areas had a lower death rate than working class and this could be linked to poorer housing conditions which meant that disease is able to spread quicker and affect more people. In 1843 the life expectancy in Manchester was just 24 years old and with the over crowding and lack of hygiene allowed many diseases to multiply such as tuberculosis and typhus fever. Water became very contaminated and people would drink this and become very sick. Nevertheless, medical developments started to be discovered and soon enough a cure for smallpox was found. Small pox was responsible for over 21/2 million people a year and 1 in 13 children would die from it, it was the world's most feared disease. Since then medical care kept improving and they established anesthetic for operations and penicillin to kill bacteria. National Health Service was introduced in 1948 to cover the population's medical needs. In the 20th century the death rate continued to decline despite the wars and weapons and the life expectancy had risen to 75 years. However, now we have new medical issues to worry about since AIDS is the new feared disease and cancer seems to be striking more and more. However, within a country certain ages migrate to certain areas of the country for example there is a higher death rate in the south coast of England because there are lots of retirement centers down there and many people of the older generation move there for the scenery, quietness and relaxation as they do not want to retire in a city. The futures death path is undecided no one can predict what will happen. With the UK now becoming the fattest nation in Europe it seems that they have fight obesity as well. Two-thirds of men and almost 60% of women are unhealthily heavy and if nothing changes, nearly a third of boys and girls aged under 11 will be overweight or obese by 2010. With unhealthy diets, little exercise and fast food it seems like the new epidemic to beat is obesity. 4. Why do crude death rates vary between countries at different levels of economic development? Death rates between countries with different levels of economic development because of many reasons. Firstly, in LEDC's there is a much higher death rate than in MEDC's, one reason for this is access to clean water, sanitation and a reliable food supply. MEDC's have a much more reliable food supply than countries such as Ethiopia and because of this many people there die of starvation or malnutrition. The developed world has more money and infrastructure to control sewage and water filtration to make sure that water is clean and drinkable. Food has become more widely available with reliable with application of fertilisers, pesticides and agro-chemicals. In MEDC's the land area required to grow crops has decreased substantially yet the yield outputs have increased also intensive farming methods have been introduced such as the green revolution in the EU. Also, medical care in MEDC's is of a higher standard compared to LEDC's. More and more vaccinations are being introduced in MEDC's to prevent diseases and this also helps to lower the infant mortality as well as the death rate. People in MEDC's also have a higher life expectancy which lowers the death rate as people are living for longer. Disease control shows the development and access to medication. If there is good access to medical care then there is a low number of population per doctor. Somewhere such as the UK with 300 pop per doc has a better access to medical care than Ethiopia with a pop per doc of 32 499! Advances in medical technology have also helped reduce the death rate such as keyhole surgery and antibiotics. Also, some countries have a National Health Service such as the UK this means that any medical attention is free. Many LEDC's do not have this and a lot of the population cannot afford doctors which therefore mean there is a greater risk of dying from curable diseases.